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Payment for Online Orders

All online sales must be made by credit card, and are final. LynnVale Studios, LLC accepts payment from the following credit cards: Visa, Mastercard, American Express and Discover. Acceptance of orders is subject to credit card verification procedures. We reserve the right to cancel an order if it does not meet our credit card verification standards.

Once an order is submitted, LynnVale, LLC cannot change, modify or combine an order or change a method of payment.

Flower Orders

All flowers sold by LynnVale Studios contain freshly harvested LynnVale Grown flowers and on occasion are supplemented by premium flowers sourced from our local, regional and international farming partners . Unless otherwise specified, specific flowers are not guaranteed.

Flowers are a perishable product.   All our flowers for local delivery are transported in water and delivered, wrapped with stems exposed and, whenever possible, placed in a shady location (ex. covered front porch) at the designated delivery address. At times some of our flowers and/or foliages may appear wilted.  This can be more common during periods of extreme weather conditions.  Our flowers will usually revive after they have been re-cut and placed into warm water and hydrated for at least 12 hours in a climate controlled area, out of direct sunlight. LynnVale Studios, llc does not guarantee a specific vase life for the entire order. Some flowers & foliages have longer vase lives than others.  In general, unless otherwise specified, our flowers & foliages last from 5- 7 days.

Flowers cannot be returned or exchanged. If you have an issue with your flower order, please contact us  with your order number that can be found on the email receipt. If your flowers arrive damaged, you must provide photos of the flowers so we can assess their condition within 24 hours of receiving your order.
Flower orders can only be cancelled 36 hours prior to the selected delivery date.  All orders that have been sent out for delivery are non refundable.
If you choose “Palisades Market Pickup” as your delivery method, your flowers will not be shipped. They will be ready for pickup at the farm on the date selected.
If you are sending flowers to someone as a gift, be sure they will be home on the selected delivery date. LynnVale Studios is not responsible for wilted or perished flowers that are delivered to the correct address, on the correct date and were not properly placed in a climate controlled area or unpacked within four hours of delivery in mild temperatures (between 40 and 75 degrees Fahrenheit), or two hours for moderate to extreme temperatures (under 40 degrees, over 75 degrees.)
Flower orders returned to LynnVale Studios due to an incorrectly provided address or package refusal are ineligible for a refund.

LynnVale Studios is not responsible for allergic reactions to flowers or plant matter when in contact with or ingested by humans or animals.  We suggest that all our flowers and foliage be kept out of  reach of small children & pets.

Special Event Orders

All our flowers for small-scale special orders/event deliveries are designed, unless otherwise specified,  and delivered in vases and/or containers, and placed in a shady location (ex. covered front porch) at the designated delivery address.  At times some of our flowers and/or foliages may appear wilted.  This can be more common during periods of extreme weather conditions.

LynnVale Studios, llc does not guarantee a specific vase life for the entire order. Some flowers & foliages have longer vase lives than others.  In general, unless otherwise specified, our flowers & foliages last from 5- 7 days with some notable exceptions including dahlias, poppies & sweet peas which last approximately 3-5 days.
LynnVale Studios llc is not be responsible for damage to furniture and/or structures that our special event arrangements may be placed on.  We recommend alway protecting surfaces with  a trivet, saucer and/or plate under our arrangements upon delivery.
Small-scale special event orders can only be cancelled two weeks prior to the selected delivery date.  All orders that have been sent out for delivery are non refundable.
Special event orders returned to LynnVale Studios due to an incorrectly provided address or are ineligible for a refund.
LynnVale Studios is not responsible for allergic reactions to flowers or plant matter when in contact with or ingested by humans or animals.  We recommend that all our flowers and foliage be kept out of  reach of small children & pets.
For large scale events & weddings, please refer to additional fulfillment policies outlined in your signed LynnVale Studios, llc special event contract.

Gift Messaging

In the event you specify a gift message to be delivered with your order, you agree that LynnVale Studios, llc  is not responsible in any manner for the content of your message or the receipt or use of that message by the recipient or others. You agree not to include any defamatory, obscene, illegal or offensive content in your gift messages or content that would violate the privacy or intellectual property rights of others when published, distributed or displayed by LynnVale Studios, llc as part of LynnVale Studios, llc offering its services through the Service. LynnVale Studios, llc will not be liable for any claims relating to or arising from such gift message including, without limitation, any claims relating to invasion of privacy or security breaches. We reserve the right to discontinue or not display or distribute any gift message if we reasonably believe that such display or distribution would violate the terms above. You acknowledge and agree that any gift message you provide to LynnVale Studios, llc may be shared with the recipient of the related product.

Fine Art Orders

Fine Art items are nonrefundable and not eligible for return or exchange. Refunds and replacements are only available if the wrong item is received. If you have an issue with your fine art order, please contact Lou Gagnon within five days of receiving your order. Refund or replacement eligibility is void if the item has been hung.

Workshops

ALL art & flower workshop registrations are non-refundable. Workshops will be held rain or shine, students wishing to transfer their registration accept full responsibility for any/all arrangements to do so.

Refunds, Returns, and Cancellations

Refunds, returns, and exchanges are only available if you’ve received the wrong order, or the order arrives damaged. LynnVale Studios, llc does not provide exchanges on any product.

Last updated: April 2, 2022

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://lynnvale.com website (the “Service”) operated by LynnVale Studios, llc (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of LynnVale Studios, llc and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by LynnVale Studios, llc.

LynnVale Studios, llc has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that LynnVale Studios, llc shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Effective date: April 2, 2022

LynnVale Studios, llc (“us”, “we”, or “our”) operates the https://lynnvale.com website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://lynnvale.com

Definitions

• ServiceService is the https://lynnvale.com website operated by LynnVale Studios, llc
• Personal DataPersonal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• Usage DataUsage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• CookiesCookies are small files stored on your device (computer or mobile device).
• Data ControllerData Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
• Data Processors (or Service Providers)Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.We may use the services of various Service Providers in order to process your data more effectively.
• Data Subject (or User)Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by contacting us.

Usage Information

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

LynnVale Studios, llc uses the collected information for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), LynnVale Studios, llc legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

LynnVale Studios, llc may process your Personal Data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it is not overridden by your rights
• For payment processing purposes
• To comply with the law

Retention of Data

LynnVale Studios, llc will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

LynnVale Studios, llc will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

LynnVale Studios, llc will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, LynnVale Studios, llc may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

LynnVale Studios, llc may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of LynnVale Studios, llc
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. LynnVale Studios, llc aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where LynnVale Studios, llc relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics Providers

We may use third-party Service Providers to monitor and analyse the use of our Service.

• Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American
Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

• PayPal or BraintreeTheir Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• via methods outlined on our CONTACT US page